experience / information
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Technical Writing
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Copywriting & translations of your website, manuals, course materials. Examples
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Product / company Launch, SEO
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Non-technical subjects, contracts, legal documents, accounting, arts, more.
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Meeting Minutes, preparation, follow-up, administration
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Translations directly in your internet site, if so desired, to keep the behaviour of your site intact
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Projects, PMO, Service Management. Prince2, Scrum, ITIL sandradumas.com
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DokuWiki, Sharepoint, Dreamweaver, SVN
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Training done in Dutch, French, English and German
20 years IT experience
ITIL, Prince II, Scrum
Cisco/KPN projects, Amsterdam
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Set up of PMO @ ING S.W. Europe & ATOS, Brussels & Amsterdam
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Interim Management of technical Helpdesk @ Carrefour Belgium
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IT Coordination, Project Mgt & Account Mgt @ sustainable supply chain service company, Alkmaar
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System Mgt of PC Network and Email systems (Microsoft, Novell)
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InfoCentre @ American Red Cross, install PC Network, helpdesk mgmt., provide all in-house ICT training
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Marketing Manager Europe, Middle East, Africa @ Novell
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Technical training to 1st & 2nd line support groups & end-users
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Copywriting / Technical Writing
Technical writing (HIgh & Low level designs, MOPs, etc.) and documentalist assignments for various ICT and telecom companies.
Creation of technical documents, intranet/internet sites, marketing materials, course materials.
Copywriting for websites EN, NL, FR.
(UPC/LGI, Cisco, SIM, Novell, UCB, more details here)
Meeting minutes. Find out why.
Translations / Interpreting
Written translations and text verifications of procedural documents, course materials (handouts, intranet), technical manuals, etc.
Translations of non-technical texts and internet sites (subjects: Legal, commercial, finance, accounting, arts, etc.).
Consecutive interpreting for conferences, trade shows and commercial negotiations.
Organisation
Project Management
Project & Programme Support
Management of technical support and marketing departments
Creation of Information Centre
Training / Presentations
Training to end users as well as technical support departments on general concepts, a variety of office applications, accounting & order entry systems, email systems and local area networks.
From individual courses, to small and medium size groups.
Marketing presentations in English, Dutch, French and German.
Creation of technical as well as operational user manuals.
Course design. Creation of course material.
Marketing
Management of international distribution channels.
Creation of presentations, brochures, advertising, newsletters.