Sandra Dumas
summary of professional experience
languages
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(Near) native English, Dutch, French, fluent German, rudimentary Spanish.
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Worked and lived in the US, France, UK, Germany, Belgium, the Netherlands.
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Technical writing, copywriting, document management, translations EN, NL, FR, DE
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Meeting minutes, preparation, organization, follow-up, administration
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PMO, Programme support @ Cisco for Cisco/KPN & LGI projects, Amsterdam
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Set-up PMO @ ING Bank & Atos Origin, Brussels & Amsterdam
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Interim Supervisor of technical Helpdesk @ Carrefour, Belgium, 450 supermarkets
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IT Coordination, Account & Project Mgt., implement SLA & ITIL, datacenter move @ Sustainable supply-chain services company, Alkmaar
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System administration of PC Network + Email systems (Microsoft, Novell)
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Info Centre Management @ American Red Cross, install LAN, provide in-house training, helpdesk support, 220 users
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Marketing Manager development products, Europe, Middle East, Africa @ Novell, USA
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ITIL, Prince2 & Scrum
work experience
1996 – Current, www.languageit.com - see menu for clients
2015 - Current, Liberty Global – Netherlands
Document Assurance Specialist, technical writer
2014 – 2015, Cisco / KPN projects - Netherlands
Programme support, PMO
2011 – 2012, Liberty Global (UPC Broadband) – Netherlands
Document Management, technical writer
2009 – 2011, Supply chain Information Management (SIM bv) – Netherlands
ICT coordination, ITIL & Project Manager
2006 – 2008, Atos Origin (Customer Unit ING Bank) – Amsterdam, Brussels
PMO
2002 – 2006, ING Bank – Brussels
Email engineer, consultant & setup PMO
2001 – 2002, Carrefour – Brussels
interim Helpdesk Supervisor
1998 – 2001, UCB – Brussels (Braine)
LAN & email "Technical Wizard", Project coordination
1996-98, Olivetti Belgium – Brussels
LAN & Email consultant
1990-96, Estemm Corporation (own company) – Paris, Brussels
Consultant (interpretation, translation, marketing, headhunting)
1988-90, Novell Europe – Paris, Düsseldorf, London
Marketing Manager Europe, Middle East, & Africa, Novell development products & API’s
1987-88, Novell Inc. – Saint Louis, USA, Germany
Systems Analyst & Trainer
skills
Organization / Management
Organization, preparation & follow-up of (board) meetings.
PMO, Project Support, Helpdesk supervision.
ITIL, Prince2, Scrum.
Management of international distribution channels.
Recruitment assistance.
Training / Communication
Technical writing / Document Management.
Copywriting / Translations.
Meeting minutes.
Technical support training & eEducation to end-users, incl. migration issues, ITIL, hands-on software training.
Education and programming analysis (user presentation / screens) on Company in-house integrated accounting and order processing system.
Marketing presentations in 4 languages.
ICT skills
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ITIL (Remedy, Peregrine/IRMa)
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BEN, Stellent, CA Clarity
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Internet/Intranet
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SharePoint, Confluence, DokuWiki, SVN, Dreamweaver
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Email Systems, LAN, MS Office, Projects, PowerPoint, Visio, ProjectWeb
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Retail Supplier database system
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Database management
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Mini computing, Airline reservation systems (Sabre, Apollo & others)
2010 - present
2010 - present